Depending on the level of Service purchased, IX-ONE.COM will create a business identity design tailored toward Your reasonable expectations.

If you purchase the logo design Service, the Service will include an initial interview, presentation of the three (3) initial designs and up to two (2) rounds of requested revisions to the selected design.

If you purchase the business card and/or the letterhead design Service, the Service will include presentation of two (2) initial designs and up to one (1) round of requested revisions to the selected design. The business card design Service includes design for a standard 3.5” x 2” one-sided card. The letterhead design Service includes design for one-sided standard letterhead size 8.5” x 11” and one-sided standard #10 envelope size 9.5” x 4.13”. Non-standard sizes, double-sided design, die-cuts, and Microsoft Word template design may be included at Your request and for an additional quoted fee. The business card design Service includes typesetting of one (1) name with contact information, and requires Your submittal of the name and contact information before the design Service will begin. The business card and letterhead design Services will include elements from the logo and/or complementary graphics and will not include illustration, hand-drawing, hand coloring, or logo design. The business card and letterhead design Services will include the font specification for Your print vendor to typeset additional items.

IX-ONE.COM may request sample artwork, content or other material that You have indicated a desire to incorporate into the business identity design. All such material must be supplied in an electronic file format and transmitted to IX-ONE.COM electronically via email or file upload. Files that are too large to be transmitted electronically can, by prior arrangement, be delivered on a CD to our facilities via any standard shipping carrier. Content can, by prior arrangement, be faxed or sent to our facilities in hard copy format. Content delivered in hard copy format may incur additional fees for electronic conversion. IX-ONE.COM is not responsible for delays in completion due to delays in the receipt of shipped items. IX-ONE.COM, in its sole discretion, may require You to re-submit images should they determine that the images are not of high enough quality. IX-ONE.COM will not begin construction of Your business identity design until all requested materials and assurances of rights have been received from You. All materials provided should be copies and not original material. IX-ONE.COM will not return any materials provided by You in the design process. Failure to provide such material within thirty (30) days from request will result in cancellation of Your work order. No credits or refunds will be given for such cancellation.

If You provide a logo design for use in a business card or letterhead design, IX-ONE.COM will complete the design service if in its sole determination the logo design You provide is a high enough quality vector illustration. If the logo design You provide is not a high enough quality vector illustration, IX-ONE.COM will offer to recreate the logo in a vector format for an additional fee. If You purchase a business card design or letterhead design in addition to a logo design, design service for the business card and letterhead will begin after Your final approval of the logo design.

IX-ONE.COM will strive toward Your Satisfaction, but does not guarantee that all of Your requests will be satisfied if they are unreasonable or unable to be accomplished within the scope of the Services. Delivery of Your approved business identity design via Design Manager or electronic mail completes IX-ONE.COM' s obligations under this Agreement and releases IX-ONE.COM from any obligation for further revisions or alterations. You agree that IX-ONE.COM is not responsible for sending files to, or any communication with, your vendor(s). Requests for additional design compositions or design revisions, will result in additional hourly design fees based on the number of additional hours worked. If You cancel the business identity design service after work has commenced, You will incur a termination fee based on the number of hours invested in the business identity design service.

IX-ONE.COM strives towards creating a business identity design that meets Your expectations. However, IX-ONE.COM does not guarantee that expectations will be met if requests are unreasonable or unable to be completed within the scope of the Service. Every step of the Service requires Your feedback. Failure to provide timely and reasonable feedback may delay or frustrate completion of the Service. IX-ONE.COM is not responsible for additional fees, time, or expenses incurred because of delays caused by lack of reasonable feedback, including Your failure to initiate the process. Should You fail to initiate the creation process by not responding to the initial request for interview within thirty (30) days, Your account will be considered inactive and the Service will terminate. No refunds or credits will be given for termination due to Your failure to respond to the initial request for interview or any feedback requests. Should You delay feedback for more than thirty (30) days Your unfinished business identity design may be archived and will require additional activation fees to recover.

IX-ONE.COM reserves the right to refuse any direction to create a business identity design that exploits children, contains pornography or other tasteless images, contains copyrighted or trademarked materials of others or infringes on the intellectual property rights of another, harasses, defames or slanders another, or for any other reason that IX-ONE.COM, in its sole discretion, decides. IX-ONE.COM has the right, but not the obligation, to back up or archive Your business identity design before delivery.

The Services, the resulting product and all copies belong to Starfield Technologies, Inc. ("Starfield"). The Services, the resulting product and all copies are copyrighted and are protected by United States copyright laws and international treaty provisions with all rights reserved. Upon final delivery of the business identity design, Starfield grants You all rights, titles and interest in the business identity design and any products resulting from the purchase of the Services. Except as explicitly granted herein, IX-ONE.COM does not grant any express or implied right to You under IX-ONE.COM patents, copyrights, trademarks, or trade secret information. IX-ONE.COM may display the resulting product as-is or with alterations online, in marketing materials, or in other manners in IX-ONE.COM's sole discretion.

By using the Services, You agree that You are age eighteen (18) or over. The Service is available only to persons who can make legally binding contracts under applicable law. You agree to provide a valid email address to receive information, questions and the final approved business identity design.

You agree that you have the appropriate rights or licenses in all logos, trademarks or intellectual property supplied by You.

You agree that all requests shall be reasonable in nature and within the scope of the Service as advertised.

You also agree to respond to any requests for feedback within fourteen (14) days. Failure to respond within thirty (30) days shall result in a non-refundable cancellation of the Service.