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Frequently Asked Questions

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Credit Card and Payment Information Articles

What is Card on File?

Card on File functionality takes your account credit card payment methods and stores...

Can I have multiple VAT IDs?

Yes. Each of the payment methods associated with your account can have a different VAT...

Entering Payee Tax Information for Non-U.S. Citizens or Non-Legal Residents

Foreign payees (i.e., payees that are neither U.S. citizens nor permanent U.S....

Adding and Updating the Credit Card Information for Your Account

You can set up multiple payment methods for your account. You can add credit cards,...

Adding and Updating Payment Methods to Include a Value Added Tax ID

To Add a New Payment Method with a VAT ID Log in to your Account Manager . In...

Modifying Payee Information

To Modify Payee Information Log in to your Account Manager . In the My...

Accessing Your Order History

You can view, print, and search your previous orders. To Access Your Order History...

What are the Value Added Tax rates for the EU member states?

In accordance with European Union Directive 77/388/EEC, the following are the VAT...

How do I deposit funds to my GoodAsGold account?

GoodAsGold deposits must be wire transferred to us. To do so fill out the GoodAsGold...

Can I get a refund of unused GoodAsGold funds?

Yes. However, there is a transaction fee of $20 to process the refund. Only full...

What is Value Added Tax?

In accordance with European Union Directive 77/388/EEC, Value Added Tax applies only...

Enabling Card on File for Your Account

When you enable your Card on File feature, you must designate a unique password that...

Card on File Password Requirements

The password you choose to enable Card on File functionality must be submitted during...

Why do I have to pay Value Added Tax?

If you are a resident of any country within the European Union (EU), you are required...

Deactivating or Removing Payment Methods in Your Account

If there is a credit card or payment method listed in your account that you no longer...

Entering Payee Tax Information for U.S. Citizens or Legal Residents

You enter your tax information when setting up your payee account. The exact procedure...

Which products are subject to Value Added Tax?

The following goods and services fall within the definition of those that are taxable...