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Transferring Your Hosting Account

You can transfer your Web site hosting from your existing hosting provider to our...

How do I check my SSL Status?

An SSL certificate authenticates the identity of your Web site to visiting browsers...

Redeeming a Standard Single Domain SSL Certificate in the Hosting Control Center

An SSL certificate authenticates the identity of your Web site to visiting browsers...

Are proxy servers required for outbound connections from my shared hosting account?

Proxy servers are not required for outbound shared hosting connections as of...

What MIME types are configured on Windows Shared Hosting accounts?

The following MIME types are configured on Windows Shared Hosting accounts....

How To: Remove a Dedicated IP Address from a Hosting Account

To remove the Dedicated IP address associated with your hosting account, follow...

Explanation of Hosting-Related User Accounts

During your hosting account purchase, set up, and management, you create a number of...

Do Your Hosting Accounts Support RSS Feeds?

Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import...

Adding Bandwidth to Your Account

Bandwidth is a measurement of the amount of data allowed to pass between a...

Can I Order Web Hosting Even Though I Do Not Live in the United States?

You can order Web hosting even though you don't live in the United States, unless...

What is Bandwidth?

Bandwidth is a measurement of the amount of data allowed to pass between a...

How is my bandwidth usage calculated?

Bandwidth usage is a measure of Web site traffic. It is comprised of two traffic...

What does my SSL Status mean?

An SSL certificate authenticates the identity of your Web site to visiting browsers...

Do Your Shared Hosting Accounts Support Streaming Video?

No, our shared hosting accounts do not support streaming video. Streaming video is...

Can I configure MIME types on my Linux Hosting Account?

You can configure MIME types on your Linux hosting account using a .htaccess...

How Many Folders Can I Create in the Root Directory of My Deluxe Hosting Account?

The number of files and subdirectories in a given directory should be limited to a...