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General FAQ Articles

Transferring Your Hosting Account

You can transfer your Web site hosting from your existing hosting provider to our...

Adding Bandwidth to Your Account

Bandwidth is a measurement of the amount of data allowed to pass between a...

Switching Your Hosting Account Operating System

If you find that you need to switch the operating system of your hosting account,...

How do I check my SSL Status?

An SSL certificate authenticates the identity of your Web site to visiting browsers...

Redeeming a Standard Single Domain SSL Certificate in the Hosting Control Center

An SSL certificate authenticates the identity of your Web site to visiting browsers...

Are proxy servers required for outbound connections from my shared hosting account?

Proxy servers are not required for outbound shared hosting connections as of...

How To: Remove a Dedicated IP Address from a Hosting Account

To remove the Dedicated IP address associated with your hosting account, follow...

Explanation of Hosting-Related User Accounts

During your hosting account purchase, set up, and management, you create a number of...

Do Your Hosting Accounts Support RSS Feeds?

Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import...

How Do I Add a Dedicated IP to my Shared Hosting Account?

To add a dedicated IP to your shared hosting account: Purchase a Dedicated IP...

What is Google Webmaster Tools?

Google® Webmaster Tools provides you with access to data related to how...

Can I Order Web Hosting Even Though I Do Not Live in the United States?

You can order Web hosting even though you don't live in the United States, unless...

What is Bandwidth?

Bandwidth is a measurement of the amount of data allowed to pass between a...

What is a Dedicated IP?

A dedicated IP (Internet Protocol) is a unique Internet address dedicated...

Who Needs a Dedicated IP Address?

Most shared hosting users have little need for a dedicated IP address. However, a...

How is my bandwidth usage calculated?

Bandwidth usage is a measure of Web site traffic. It is comprised of two traffic...

What is the Order of Precedence for the Default Files on my Linux Hosting Account?

The order of precedence for the default files on your hosting account depends on the...

What does my SSL Status mean?

An SSL certificate authenticates the identity of your Web site to visiting browsers...

Do Your Shared Hosting Accounts Support Streaming Video?

No, our shared hosting accounts do not support streaming video. Streaming video is...

Can I configure MIME types on my Linux Hosting Account?

You can configure MIME types on your Linux hosting account using a .htaccess...

How Many Folders Can I Create in the Root Directory of My Deluxe Hosting Account?

The number of files and subdirectories in a given directory should be limited to a...

What software do you install on your Linux hosting servers?

This is the Web software, and versions, on our Linux hosting servers:...

How many files can a Linux shared hosting directory hold?

A Linux shared hosting account directory can hold a maximum of 1024 files, per our...

What is the absolute path for my Linux hosting account?              

This is the absolute path for your Linux hosting account:...